
3D Dental Systems d.o.o.
Arclin 58B,
3211 Skofja vas,
Slovenia Europe
We offer the following payment methods to ensure that shopping at the DCC SHOP Online Store is both secure and convenient:
We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures.
All personal information is handled confidentially.
We deliver our product worldwide with our partner TNT (FeDEx Express) using economy express service. Transport cost will be charged during order processing. You will be able to see specific price for your country before you execute payment.
Delivery time will take from 2-5 for EU and 5-14 days for countries outside EU, once your order has been approved and dispatched.
For more specific time for your country you contact currier support at : https://www.tnt.com/express/en_si/site/support.html
You will be notified by e-mail as soon as your parcel is dispatched and will receive tracking number for your package. With tracking number you will be able to track your order on: https://www.tnt.com/express/en_si/site/shipping-tools/tracking.html
We are to process your order within 2 business days.
If you want to change your purchase order within this period, this will be reviewed on a case-by-case basis. To this end, please contact us on info@3dds-eu or +386 40 634 802.
Please note that we cannot make any changes after shipment confirmation has been sent. You can exercise your Right of withdrawal after you receive the goods.
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason.
The time limit for withdrawal is thirty days from the day that you acquire, or a third party named by you who is not the carrier, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us (see below for contact details) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You can also exercise your right of withdrawal by returning the relevant item to us within the time limit for withdrawal. All items must originally pack with no signs of opening or damage.
Please notice that you are responsible for the direct costs of the return delivery.
Contact details for the exercise of the right of withdrawal:
To exercise your right of withdrawal by letter, please write to:
3D Dental Systems d.o.o.
Cesta na Ostrožno 3
3000 CELJE
SLOVENIA
To exercise your right of withdrawal by e-mail, please e-mail us at: info@3dds.eu
To exercise your right of withdrawal by telephone, please phone: Phone: +386 40 634 802
To exercise your right of withdrawal by returning the goods, please send them to:
3D Dental Systems d.o.o.
Cesta na Ostrožno 3
3000 CELJE
SLOVENIA
The standard warranty for 3D Cart is a 1-year factory warranty. This warranty also applies to our accessories.
If your package arrives in a damaged condition, please take photographic evidence of the damaged packaging before opening the package.
If after opening the package you discover that the product is damaged in any way, please contact us within 7 days.
You also hold the right to refuse the collection of damaged goods if the delivery of your order is via an agent.
Our warranty policy means that we will replace or repair any broken products within the warranty time period, providing that the damage has not occurred through external circumstances such as physical damage as a result of handling errors.
If you wish to return a damaged product, please contact us via email, chat or phone for further information on our returns policy.