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Payment and delivery

PAYMENT

We offer the following payment methods to ensure that shopping at the DCC SHOP Online Store is both secure and convenient:

  • MasterCard
  • VISA
  • Maestro
  • PayPal
  • A bank transfers

We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures.

All personal information is handled confidentially.

DELIVERY

We deliver our product worldwide with our partner TNT (FeDEx Express) using economy express service. Transport cost will be charged during order processing. You will be able to see specific price for your country before you execute payment.

Delivery time will take from 2-5 for EU and 5-14 days for countries outside EU, once your order has been approved and dispatched.

For more specific time for your country you contact currier support at :  https://www.tnt.com/express/en_si/site/support.html

You will be notified by e-mail as soon as your parcel is dispatched and will receive tracking number for your package. With tracking number you will be able to track your order on: https://www.tnt.com/express/en_si/site/shipping-tools/tracking.html

ORDER CANCELLATION & CHANGES

We are to process your order within 2 business days.

If you want to change your purchase order within this period, this will be reviewed on a case-by-case basis. To this end, please contact us on info@3dds-eu or +386 40 634 802.

Please note that we cannot make any changes after shipment confirmation has been sent. You can exercise your Right of withdrawal after you receive the goods.

REFUNDS & RETURN POLICY

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The time limit for withdrawal is thirty days from the day that you acquire, or a third party named by you who is not the carrier, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us (see below for contact details) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

You can also exercise your right of withdrawal by returning the relevant item to us within the time limit for withdrawal. All items must originally pack with no signs of opening or damage.

Please notice that you are responsible for the direct costs of the return delivery.

Contact details for the exercise of the right of withdrawal:

To exercise your right of withdrawal by letter, please write to:

3D Dental Systems d.o.o.

Cesta na Ostrožno 3

3000 CELJE

SLOVENIA

 

To exercise your right of withdrawal by e-mail, please e-mail us at: info@3dds.eu

To exercise your right of withdrawal by telephone, please phone: Phone: +386 40 634 802

To exercise your right of withdrawal by returning the goods, please send them to:

3D Dental Systems d.o.o.

Cesta na Ostrožno 3

3000 CELJE

SLOVENIA

WARRANTY

The standard warranty for 3D Cart is a 1-year factory warranty. This warranty also applies to our accessories.

If your package arrives in a damaged condition, please take photographic evidence of the damaged packaging before opening the package.

If after opening the package you discover that the product is damaged in any way, please contact us within 7 days.

You also hold the right to refuse the collection of damaged goods if the delivery of your order is via an agent.

Our warranty policy means that we will replace or repair any broken products within the warranty time period, providing that the damage has not occurred through external circumstances such as physical damage as a result of handling errors.

If you wish to return a damaged product, please contact us via email, chat or phone for further information on our returns policy.

You can enter your e-mail address to subscribe to the e-Newsletter, in which 3D Dental Systems d.o.o. will inform you of the novelties in on-line stores and other stores, of marketing activities and other promotions. By subscribing to the e-news, you will also be entered into the database of people entitled to benefits 3D Dental Systems offers its users (loyalty discounts, monthly prize draw, etc.). For the purpose of e-Newsletter subscription, 3D Dental Systems d.o.o. collects the following data: e-mail, IP address and, if you subscribe as a registered member, name, surname, address, phone number and date of birth.

After sending the form with your e-mail address, a confirmation mail will be sent to your e-mail address. By confirming the subscription via the confirmation mail, you will be subscribed to 3D Dental Systems’s e-Newsletter until cancellation (the so-called opt-in confirmation). You can request at any time, in written format or by clicking the Unsubscribe button in the e-Newsletter, that the personal data managers temporarily or permanently stop using your personal data for the purpose of direct marketing.

Your request will be granted within 15 days from receipt of the demand, as prescribed by the law. You can also demand data transfer or consultation of the data.
The manager, 3D Dental Systems d.o.o. commits to diligent protection of data in accordance with the personal data protection legislation.
The sender of the e-Newsletter and personal data manager is: 3D Dental Systems, d.o.o., Arclin 58B, 3211 Skofja vas, Slovenija.

Find out more on our Privacy Policy.